Reference

Terms & Conditions for your account flow

Our Terms & Conditions set the rules for one account, one wallet, and one device session at a time, so you know how deposits, withdrawals, and locked access…

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How the policy works in Indonesia

rich7 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply when you register, accept updates, deposit through DANA, OVO, GoPay, or QRIS, and keep using the same login on phone or desktop. We may ask for a name match, a payment reference, or a device check before a withdrawal request moves forward, because

1
the record needs to match the action you took. If your local rule is stricter than ours, the local rule controls, and access is available only where local law permits. We can change this page when payment rails, account checks, or content access change, and we
2
keep the active version tied to the date you accepted it. That way you can check what applied when you opened the account, sent a deposit, or asked for a correction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT WINDOW

Where to ask about a clause

If you want a clause explained before you accept it, use the same channels you use for account help. We answer policy questions in live chat, email, and the contact form, and we keep the thread tied to your account so you do not repeat the same details. Our team handles these requests 09:00-21:00 WIB, on phone or desktop, and we can point you to the exact section that affects deposits, withdrawals, or access.

Team online

Live chat

Open live chat from the footer if you want a term explained before you proceed. We answer in English for Indonesia, keep the chat tied to your account, and reply 09:00-21:00 WIB.

Email

Send the question from the email you used at sign-up if you need a written reply. We keep the thread linked to your account record, which helps when you ask about a payout check or access rule.

Contact form

Use the contact form on phone or desktop when you want a written trail for a policy request. We read each submission against the same account details and answer during the same support window.

RECORD SAFETY

How we handle records and access

We keep the terms tied to account records, cookie choices, and support tickets so you can trace what was accepted and when.

Data trail

We store the acceptance date, login device, and payment reference so the contract history is clear.

Cookies

Cookies keep your session and language choice steady across pages.

Account security

We may ask for a password reset, a device check, or a name match before sensitive changes.

Retention

We keep support logs and payment references only as long as we need them for the contract, security checks, and…

Change request

If you want to change a profile field or ask about stored data, contact us from the email on file.

Who to contact

For policy questions, use live chat, email, or the contact form.

Questions about your account terms

These questions focus on how our terms affect your account, your payment record, and your access path. If we change the page after you accept it, we keep the earlier version tied to your acceptance date so you can check what applied then. That matters when you use DANA, OVO, GoPay, or QRIS, because the same policy needs to match the account action you took.

Open the account form, read the policy page, and confirm it with the same email or phone details you will use for deposits. We attach the acceptance time to your account record.

Yes only where local law permits. If the rules in your area change, access can pause or narrow until the account meets the current requirement and we can verify the record.

We may ask for the DANA, OVO, GoPay, or QRIS reference to match the payment with your account. That check helps us confirm the action before a withdrawal or profile change.

Use live chat, email, or the contact form. We will point you to the exact section, explain what it means for your account, and keep the reply in the same support window.

We keep support logs and payment references only for as long as we need them for the contract, security checks, and dispute handling. After that, the record is archived or removed.

Yes. Send the request from the email on file, tell us what to change, and we will verify it against the account record before we update anything there.

Terms & Conditions for your account flow

Where to ask about a clause

Live chat

Email

Contact form

How we handle records and access

Data trail

Cookies

Account security

Retention

Change request

Who to contact

Questions about your account terms

01 How do I accept the Terms & Conditions?

02 Can I use the account if local law changes?

03 Why do you ask for payment details again?

04 Where can I ask about a clause?

05 How long do you keep my records?

06 Can I ask you to change my data?

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