Reference

Legal terms before you enter

Open your account with the legal terms in view: access depends on local law, your profile must match the details you send, and we may pause activity if…

Local lawProfile matchData useSupport 09:00-21:00 WIB
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rich7 Legal terms before you enter
CONTACT PATHS

Where to reach us on legal checks

If you need a legal correction, we handle it through the same channels we use for account checks. Send the request from your registered email, include the account name, and tell us exactly what you want changed so we can match it to the record. Our team replies in English during 09:00-21:00 WIB, and urgent access holds are handled first.

Team online

Live chat

Use live chat on desktop or mobile when you need a quick legal check. Share the registered email, account name, and the change you want, and we can trace the request without extra back-and-forth.

Email

Email works well for record changes, access questions, and consent requests. Send it from the address on file so we can match the account, confirm the topic, and keep the reply tied to your case.

Account form

Open the account form when you need a written trail for a legal request. It is useful for name corrections, data questions, and access issues that need a clear timestamp and a full message.

DATA CARE

How we handle your records

We keep the policy narrow: collect the record needed to open the account, verify the profile, and handle the change request you send later.

Account records

We keep the account name, email, login history, and payment rail reference needed to manage your file.

Cookie controls

Cookies keep your session stable and remember language choice across pages.

Device checks

A new phone, tablet, or desktop can trigger an extra check before we let you continue.

Retention window

We keep records only as long as we need them for the account, support, or any required check.

Change requests

Send change requests from the registered email and include the exact field you want updated.

Contact route

For legal questions, contact us through live chat or email during 09:00-21:00 WIB.

Legal questions about your account

If you want a straight answer before opening the account, these are the points we check most often. We explain when access depends on local law, how your records are used, and what to do if your name, email, or device changes. If something does not match, contact us from the registered address so we can keep the file in order.

It applies as soon as you open the account or send us personal details through the form, chat, or email. Access depends on local law and is available only where local law permits, so we may stop a request that does not meet that rule.

We keep the account name, contact details, login history, and the payment rail reference needed to manage the file. That record helps us verify access, handle corrections, and answer any later request tied to the same account.

Yes, if the new details match the request and we can verify the change against the account record. Send it from the registered email when possible, then tell us exactly what should be updated so we can process it.

Cookies help keep you signed in, remember language choice, and reduce repeat checks when you return on the same device. If you switch them off, some saved settings may reset and you may need to verify again.

Open the account from the new device, then complete any check we ask for before you continue. That step helps us confirm the login is yours and protects the record if the device path changes suddenly.

Use live chat or email during 09:00-21:00 WIB and include your account name, registered email, and the exact request. That gives us enough detail to match the file and send the right next step.

If local law and the account record allow it, send the request from the registered email and tell us what you want removed. We will check the file, confirm what can be handled, and reply with the next step.

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