Reference

Privacy Policy for Your Account Data

rich7 keeps this policy plain so you can see what we collect, why we keep it, and how to ask about access or changes.

Account dataCookie controlDANA, OVO, GoPay, QRISWIB support

Browse Lobby Read FAQ

What This Privacy Policy Covers

rich7 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the account data you share when you create a login, contact support, or use the lobby from a phone or desktop. We may store your name, phone number, email, device type, IP address, session logs, and the payment reference that appears when you

1
use DANA, OVO, GoPay, or QRIS. We use those records to verify access, keep the account secure, answer disputes, and send service messages. That includes the browser data that helps us keep sessions stable when you switch between slots and live tables. If you switch devices,
2
clear cookies, or change your number, we may ask for one more check so the record stays attached to the right account. Where local law allows, you can ask us to update, export, or remove data that is no longer needed for service or legal retention.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Where to Ask About Privacy

If you want us to check a record, change a contact detail, or explain why a device was flagged, reach us through live chat, WhatsApp, or email. We answer privacy questions daily from 09:00 to 23:00 WIB, and we move faster when you send your registered phone number, the last device you used, and the request you want handled. That keeps the conversation tied to the correct account.

Team online

Live chat

Use live chat when you need a quick check on access history, cookies, or a contact change. We can confirm the account step we need before we move your case forward.

Send WhatsApp messages with your registered phone number and a short request. We use that thread to match the request to the right account and avoid delays from missing details.

Email

Email works well for written requests about data access, correction, or deletion. Include the device you last used, your contact number, and the date range you want us to check.

DATA PRACTICES

How We Handle Your Details

We keep the policy tied to the way you actually use the account, not to vague labels.

Data collection

Account details can include your name, phone number, email, device type, IP address, and the payment reference linked to DANA…

Cookies

Cookies remember language choice, session state, and whether you already passed a verification step on the same device.

Account security

When a login looks new, we may ask for a one-time code or a fresh phone check.

Retention

We keep records only as long as needed for service, dispute handling, fraud checks, and the law that applies to…

Changes and access

You can ask us to correct a phone number, update an email address, or ask what data we hold.

Legal requests

If a local authority asks for data under a valid legal process, we review the request and share only what…

Questions About Your Data

These are the questions we hear most when you want to know how your data moves through the account. We answer them using the same records we keep for login, device checks, and payment references, so you can understand what is stored and why. If your situation changes, our team can check the current record and tell you the next step.

We may keep your name, phone number, email, login logs, device type, IP address, and the payment reference that appears when you use DANA, OVO, GoPay, or QRIS. We use it to match requests to the right account.

Cookies store session state, language choice, and the fact that you already passed a check on the same device. They help us keep the account linked to your browser, and you can clear them at any time.

Yes. Send the new phone number or email through support, and we will update the record after we confirm that you control the account. We may ask for one more device check first.

Send a written request through live chat, WhatsApp, or email. Tell us what you want to see or remove, and we will check it against legal retention duties before we act.

Payment references from DANA, OVO, GoPay, or QRIS may stay in the record because they help reconcile account activity and answer disputes. We keep only the entries that are needed for service and legal checks.

Yes. We process requests only where local law permits, and some records may need to stay longer if a valid legal process applies. We will still tell you what we can change, export, or remove.

Privacy Policy for Your Account Data

Where to Ask About Privacy

Live chat

WhatsApp

Email

How We Handle Your Details

Data collection

Cookies

Account security

Retention

Changes and access

Legal requests

Questions About Your Data

01 What data do you collect from my account?

02 Why do you use cookies on my phone or browser?

03 Can I ask you to change my details?

04 How do I ask for data access or removal?

05 Do payment references stay in my file?

06 Does local law affect my privacy request?

Related Pages